Bjk Solutions are providing Voice Based Services in the areas of Collections, telemarketing and Customer Care. Bjk Solutions believes in six basic Core Values which are Its People, Customers, Integrity, Team Work and Continuous Improvement, Quality and Innovation. Bjk Solutions has Core Competence in processes like Early Stage Collections, Telemarketing and Customer Care of Financial Products. Bjk Solutions provides a best-in-class call center operation that reflects the “Client Standard” in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure. It provides a solution that allows scalability without compromising on quality. It ensures a seamless transition of work from the client to Bjk Solutions.
We are using 100 MBPS bandwidth for Voice Sector & 100 MBPS bandwidth for Data.
Voice Recording: We have server based Voice recording system.
Predictive Dialer: We have Predictive Dialer in place for outbound processes.
This gives more contact opportunity and More conversion and best utilization of time more over.
our dialer is capable of remote barging online excess to all the campaigns reports and with a facility of blended calling.
Hardware platform varies as per the requirement of the individual projects.
Entire workplace is wired with state of the art CAT-6 cables with the capacity for provide 10GB speed to the desk.
Our backbone is a mix of CAT-6 and fibrotic. All workstations are equipped with Redundant, Voice & Data ports.
We have Online UPS with Gen Set support for uninterrupted power supply.
We have scheduled Backup Management System using Backup devices, regular Anti-Virus definitions updating and regular PC Health Check Systems.
Bjk Solutions are providing Voice Based Services in the areas of Collections, telemarketing and Customer Care.